AltInsight fuses your service desk, server monitoring and RMM into a single client-ready review — and surfaces what they'd never see on their own: the slow-laptop ticket that traces back to a server out of RAM, the 14 endpoints running no antivirus, the precise upgrade to recommend next quarter.
The moment that lands in every demo: a user complaint and a server it never occurred to anyone to blame, lined up in time — with the fix already written.
Not a dashboard your client has to interpret — a narrative that tells them what happened, why, and what to do next.
Every user ticket that lands within ±2h of a CPU or RAM spike, matched to the server that caused it. The correlation your monitoring and your tickets could never make on their own.
"Add 8 GB to TERM-01 — 85% avg, 93% peak." Concrete upgrades with the numbers behind them and the risk of doing nothing, synthesised from every source.
Aging CPUs, machines under 8 GB RAM, endpoints with no antivirus, and EOL / CVE software across the whole fleet — quantified, not guessed.
SLA attainment, satisfaction ratings, and a clear, rules-based definition of what counts as a critical incident — so the story is defensible.
Closures scored for quality, recurring issues clustered, root causes named, and the whole review written up in language a non-technical stakeholder reads.
Every client isolated by Postgres row-level security. API keys encrypted at rest. Your brand on the report, your data never shared.
One document, ~20 sections, four data sources woven together. A real review spans:
No migration project. Connect your sources and AltInsight does the correlation.
Sign up as an MSP. Your tenant is provisioned instantly, isolated from every other.
Paste your ServiceDesk, Resource Monitoring and RMM credentials. We test the connection and encrypt the keys before storing them.
AltInsight syncs incidents, alerts and inventory on a schedule, then lines up tickets against resource peaks and classifies everything with AI.
Export a branded, client-ready report — the numbers, the correlations and the recommendations — in minutes instead of days.
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