01 · SILOED DATA
The story is scattered
Tickets in your PSA, alerts in monitoring, assets in RMM. Nobody has the hours to stitch them into one narrative per client, every quarter.
AltInsight unifies your ServiceDesk, monitoring and RMM, correlates incidents with the infrastructure that caused them, and applies built-in MSP expertise to produce a client-ready QBR. Not a dashboard to interpret. Not a framework to fill in. The finished review — out of the box.
Tickets in your PSA, alerts in monitoring, assets in RMM. Nobody has the hours to stitch them into one narrative per client, every quarter.
Knowing what's critical, what a sustained peak means, and what to recommend lives in your senior engineers — not in a tool anyone on the team can run.
Reviews get skipped or rushed, roadmaps go unsold, and the value you deliver every day stays invisible at renewal time.
AltInsight ingests and correlates continuously. The report is just the last step — the artifact your client sees at the end.
Evidence, correlations and recommendations — in language a non-technical stakeholder acts on.
A real review (anonymised). Every figure is pulled and correlated automatically — scroll it.
The section clients react to most. We line up every user ticket against server resource peaks in the same window — 131 peaks evaluated this period. Three user complaints land squarely inside a memory peak on APP-DB-01.
13 servers monitored. Peak RAM utilisation by server (sustained 10-min peaks; momentary spikes excluded). Six servers regularly exceed 90%.
227 endpoints reporting. Where the fleet needs attention:
226 agents scanned for end-of-life and vulnerable software.
Each item states the problem with its data, the risk of inaction, and the recommended work — synthesised from incidents, infrastructure, fleet and software data.
The rules a senior engineer or vCIO applies by instinct — encoded, so any tech on your team produces the same senior-grade output.
A precise, defensible definition of a critical incident — company-wide outages, 4h+ user blocks, high-risk security events — applied automatically and consistently.
Sustained-peak thresholds, RAM/CPU starvation detection and 3-month forecasts. It knows 94% sustained RAM means "add memory" — and sizes the upgrade.
Every ticket matched to the resource peak inside its window. The link your PSA and monitoring can't make on their own.
Endpoints without antivirus, end-of-life software and known CVEs — flagged and prioritised against an MSP baseline, not a raw export.
Problem → evidence → risk-if-ignored → recommended action. Every recommendation is justified with the data behind it.
Closures scored for quality, recurring issues clustered and root causes named — so the narrative writes itself.
Asset and lifecycle tools hand you an empty framework and assume you already have the expertise and the hours. AltInsight ships the expertise with it.
Per client, per quarter — QBR prep goes from days of spreadsheet work to minutes of review.
Standardise output across your whole team — the review no longer depends on who's free.
Walk in with evidence-backed recommendations and quantified risk. Approve more projects, lift retention and MRR.
Sign up as an MSP. Your tenant is provisioned instantly, isolated from every other.
Add ServiceDesk, monitoring and RMM credentials. We test the connection and encrypt every key.
AltInsight syncs on a schedule, lines up tickets against resource peaks and scores everything.
Export a branded, client-ready QBR — numbers, correlations and recommendations — in minutes.
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See it with your own data — start the trial, or leave your details and we'll set you up.